MASS Training
2nd Floor,
St Bartholomew's Court
18 Christmas Street
Bristol BS1 5BT
Telephone 0117 925 9612

• MASS Diploma Overview
• Dates and Locations
• Module 1
• Module 2
• Module 3

• Module 4
• Module 5
• Module 6
• Pricing
• Conveyancing Paralegal Jobs

Module 1 - Clients and Funding

After completing this module delegates will be able to investigate and identify the issues that will be encountered upon initial contact with the client, arrange appropriate funding for their personal injury claim and secure the instruction

Outline

1. Client Care
2. Client Fact Finding
3. Identifying the Correct Parties
4. Conflict of Interest
5. Funding
6. CFA Regulations

Objectives

By the end of this module, delegates will be able to:

• Outline the various issues arising from first client contact;
• Obtain instructions to act in a consistent and practical manner;
• Obtain details of a claim effectively;
• State the key issues surrounding client care;
• Identify what funding options are available to clients;
• Provide correct advise to the client regarding their funding options;
• Outline the contents of a client care letter;
• Outline the contents of a CFA agreement to ensure it is enforceable.

Module 2 - First Steps