ShoppingCart

C – Working with other people

Communicate clearly and effectively, orally and in writing, including

  1. Ensuring that communication achieves its intended objective
  2. Responding to and addressing individual characteristics effectively and sensitively
  3. Using the most appropriate method and style of communication for the situation and the recipient(s)
  4. Using clear, succinct and accurate language avoiding unnecessary technical terms
  5. Using formalities appropriate to the context and purpose of the communication
  6. Maintaining the confidentiality and security of communications
  7. Imparting any difficult or unwelcome news clearly and sensitively

Establish and maintain effective and professional relations with clients, including

  1. Treating clients with courtesy and respect
  2. Providing information in a way that clients can understand, taking into account their personal circumstances and any particular vulnerability
  3. Understanding and responding effectively to clients’ particular needs, objectives, priorities and constraints
  4. Identifying and taking reasonable steps to meet the particular service needs of all clients including those in vulnerable circumstances
  5. Identifying possible courses of action and their consequences and assisting clients in reaching a decision
  6. Managing clients’ expectations regarding options, the range of possible outcomes, risk and timescales
  7. Agreeing the services that are being provided and a clear basis for charging
  8. Explaining the ethical framework within which the solicitor works
  9. Informing clients in a timely way of key facts and issues including risks, progress towards objectives, and costs
  10. Responding appropriately to clients’ concerns and complaints

Establish and maintain effective and professional relations with other people, including

  1. Treating others with courtesy and respect
  2. Delegating tasks when appropriate to do so
  3. Supervising the work of others effectively
  4. Keeping colleagues informed of progress of work, including any risks or problems
  5. Acknowledging and engaging with others’ expertise when appropriate
  6. Being supportive of colleagues and offering advice and assistance when required
  7. Being clear about expectations
  8. Identifying, selecting and, where appropriate, managing external experts or consultants

Back to all news

Share Article With:

Free Course Enquiry Form

Please complete this short enquiry form (no cost or obligation) and we will get back to you.

Name

Email

Telephone

Type of Course/ Nature of Enquiry

What Our Clients Say

The problem when attending any personal injury legal training course is knowing whether you are actually going to learn anything new or find a different perspective, or whether you will just hear the same things that you have heard many, many times before.

The good news with MASS Training is that you know it is always going to be the former case. MASS’ courses are practical, informative and excellent value for money. My staff always come back feeling inspired and energised by having their existing knowledge and expertise confirmed, but also by picking up some new practical steps that they can immediately implement to make them more efficient in their day to day tasks.

I have absolutely no hesitation whatsoever in wholeheartedly recommending MASS Training to anyone looking for Personal Injury Training. It is the best training available.

MASS Training provide excellent content. The fact that they are in the main practising solicitors or legal executives means that not only do they fully understand their specialist subject matter, but they also know how to use this knowledge in the day to day running of their case load.

If they are not currently running a course covering the area of law that they are interested I know that if I suggest it to them they will be happy to prepare a course for us either in-house or generally within a matter of weeks.

We have in the past, and continue to, send our staff on the MASS Diploma Course, an excellent opportunity to develop essential skills and understanding for running RTA matters. If you are not yet ensuring your staff attend MASS Training courses, you are missing out on some of the best Personal Injury Training available.

Very informative. Easy to understand. Not a typical course which you can easily lose concentration

Thoroughly enjoyed it! It was both informative and practical, the fact it was quite hands on and interactive made the subject matter come to life and the topic elements sink in to some sort of structure! I feel like I actually understand some of the fundamental elements

click here to read more...

Why Choose Us?

  • Practical, interactive courses
  • Delivered by solicitors
  • Flexible training from bespoke to in-house, seminars to webinars

Sign Up For Course Alerts

Enter your details below to be the first to hear about new training courses, to receive social offers and to ensure that you stay ahead of the competition