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CHANGE THE WAY YOU TRAIN – HOW TO ADAPT TO NEW LEGISLATION

In April, sweeping new changes to legislation will mean that the personal injury sector will have to adapt to ensure that they maintain their market position. In fact, so monumental are the changes in aspects such as 3rd party recommendations, Legal Aid and ‘no win no fee’ legislation that some personal injury solicitors are actually considering moving out of the industry and into other areas of the law.

But rather than shutting up shop, the answer could be much simpler and less dramatic – change the way you train.

How training can help your business stay afloat

According to a survey of 300 north west law firms by O’Connors LLP, 53% of firms are actively looking at new ways of marketing their business. And the best way to attract new clients is to provide a service that is bang up to date when it comes to best practice methods. That means that, rather than cutting back on in-house personal injury training, perhaps it’s time to up the ante a little to help your business stay on top.

Personal injury training will ensure that your team have all the latest information at their fingertips and, even more importantly, they’ll understand exactly how that information relates to the changes in legislation. That will give them the confidence to deliver a cohesive, client-focused and accurate service to your clients. This in turn breeds confidence in your firm’s brand – you become the ‘go to’ people for personal injury claims.

So what’s the best way to train?

No matter how experienced your team, everyone can benefit from training. Not only does it ensure that you comply with all CPT requirements, but in a period of such monumental changes to the statutes, it’s essential that every team member is fully aware of the new legislation and how it will impact them and their clients.

So top-down training is just as important as bringing the newest member of the team up to speed. In other words, don’t leave managers out of the training equation.

But this can cause logistical issues, especially if you’re running a busy law firm and your compliance officer is also trying to handle the day-to-day operations of the business. In this instance, in-house training offers the most cost-effective and time-efficient form of training for senior management – it gives them the training they need without taking them away physically from the office environment. So emails can be answered, queries can be responded to and phone-calls can be returned, just like any other day. The only difference is that in between these activities, your managers are brushing up on the latest legislation and best practice methods to enable the entire team to deliver a premium quality service to your clients.

Ensure that your legal training delivery experts are fully versed on the latest changes to injury law legislation, including the changes to Legal Aid, which may have a significant impact on some (but not all) individuals’ claims. Rather than seeing these new changes as the death-knell of the personal injury industry, pro-active firms are seeing them as opportunities to use training to provide a better, more effective service to their clients.

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What Our Clients Say

The problem when attending any personal injury legal training course is knowing whether you are actually going to learn anything new or find a different perspective, or whether you will just hear the same things that you have heard many, many times before.

The good news with MASS Training is that you know it is always going to be the former case. MASS’ courses are practical, informative and excellent value for money. My staff always come back feeling inspired and energised by having their existing knowledge and expertise confirmed, but also by picking up some new practical steps that they can immediately implement to make them more efficient in their day to day tasks.

I have absolutely no hesitation whatsoever in wholeheartedly recommending MASS Training to anyone looking for Personal Injury Training. It is the best training available.

MASS Training provide excellent content. The fact that they are in the main practising solicitors or legal executives means that not only do they fully understand their specialist subject matter, but they also know how to use this knowledge in the day to day running of their case load.

If they are not currently running a course covering the area of law that they are interested I know that if I suggest it to them they will be happy to prepare a course for us either in-house or generally within a matter of weeks.

We have in the past, and continue to, send our staff on the MASS Diploma Course, an excellent opportunity to develop essential skills and understanding for running RTA matters. If you are not yet ensuring your staff attend MASS Training courses, you are missing out on some of the best Personal Injury Training available.

Very informative. Easy to understand. Not a typical course which you can easily lose concentration

Thoroughly enjoyed it! It was both informative and practical, the fact it was quite hands on and interactive made the subject matter come to life and the topic elements sink in to some sort of structure! I feel like I actually understand some of the fundamental elements

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