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D – Managing yourself & your own work

Initiate, plan, prioritise and manage work activities and projects to ensure that they are completed efficiently, on time and to an appropriate standard, both in relation to their own work and work that they lead or supervise, including

  1. Clarifying instructions so as to agree the scope and objectives of the work
  2. Taking into account the availability of resources in initiating work activities
  3. Meeting timescales, resource requirements and budgets
  4. Monitoring, and keeping other people informed of, progress
  5. Dealing effectively with unforeseen circumstances
  6. Paying appropriate attention to detail

Keep, use and maintain accurate, complete and clear records, including

  1. Making effective use of information management systems (whether electronic or hard copy), including storing and retrieving information
  2. Complying with confidentiality, security, data protection and file retention and destruction requirements

Apply good business practice, including

  1. Demonstrating an adequate understanding of the commercial, organisational and financial context in which they work and their role in it
  2. Understanding the contractual basis on which legal services are provided, including where appropriate how to calculate and manage costs and bill clients
  3. Applying the rules of professional conduct to accounting and financial matters
  4. Managing available resources and using them efficiently

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The problem when attending any personal injury legal training course is knowing whether you are actually going to learn anything new or find a different perspective, or whether you will just hear the same things that you have heard many, many times before.

The good news with MASS Training is that you know it is always going to be the former case. MASS’ courses are practical, informative and excellent value for money. My staff always come back feeling inspired and energised by having their existing knowledge and expertise confirmed, but also by picking up some new practical steps that they can immediately implement to make them more efficient in their day to day tasks.

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MASS Training provide excellent content. The fact that they are in the main practising solicitors or legal executives means that not only do they fully understand their specialist subject matter, but they also know how to use this knowledge in the day to day running of their case load.

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We have in the past, and continue to, send our staff on the MASS Diploma Course, an excellent opportunity to develop essential skills and understanding for running RTA matters. If you are not yet ensuring your staff attend MASS Training courses, you are missing out on some of the best Personal Injury Training available.

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