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DOES YOUR IN-HOUSE TRAINER UNDERSTAND YOUR NEEDS?

The big day’s arrived. You’ve booked your trainer, sorted out the schedule so that everyone can attend and made sure that the PowerPoint’s up and running. However, can you be certain that you’ve booked the right person for the right job? Let’s rewind a little and chart the steps that should ensure that your personal injury training session delivers just what you need.

Hiring someone to deliver further legal training is a two-way street. You know what you want and they know what they can deliver, but the trick is to combine the two. A trainer can only work with the information they are given, so your responsibility is to be as open and honest about the strengths and weaknesses within your company as you can.

Time to do some Homework

Before you approach a legal training company, it is worth conducting a little research, from the people who make your business what it is. You might want to conduct informal chats with Heads of Department and seek their insight into the structures and sub-structures that operate within your company. Ask them what they think the areas are that may need attention. Further to that, you may want to issue a questionnaire to the front-line troops, asking them to identify what they perceive to be the challenges they face in their day-to-day routine. These are the people who deal with your clients every day, and their contact with them can reflect the neural pathways of your company. Management problems and communication problems often become manifest at the front desk.

Reinforce your Reputation

In addition, you should try and objectively assess whether your business is living up to its name and reputation. Taking the time to scan customer feedback, both negative and positive, will give you good idea whether your business is performing successfully and efficiently and help you decide just how personal injury training can be of use. Your reputation is possibly the most valuable asset that your company has. It can generate new custom and encourage recommendations from existing clients.

In essence, it can be of great help to mentally pick your business apart and examine how its constituent parts are functioning. This will give you insight into the issues that exist and how to solve them. Your next step is to consult with your chosen trainer. They need to understand how your company operates, how you want to see it operate in the future and what you perceive the obstacles to be to reaching that. It is also important that they are equally up-front with you and tell you just how they intend to approach your further personal injury training and how they intend to approach the specific problems you have highlighted.

Collaborate for the Future

A good personal injury trainer will have no problems in explaining how they work and should ask plenty of questions. Delivering a trouble-shooting template is one thing,

but if the content fails to address your needs then it is virtually worthless. Further legal training is not a process in which you hand over the problems of your company to an outside party. It is a process of collaboration between two professionals, who are happy to share their expertise for a greater good.

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What Our Clients Say

The problem when attending any personal injury legal training course is knowing whether you are actually going to learn anything new or find a different perspective, or whether you will just hear the same things that you have heard many, many times before.

The good news with MASS Training is that you know it is always going to be the former case. MASS’ courses are practical, informative and excellent value for money. My staff always come back feeling inspired and energised by having their existing knowledge and expertise confirmed, but also by picking up some new practical steps that they can immediately implement to make them more efficient in their day to day tasks.

I have absolutely no hesitation whatsoever in wholeheartedly recommending MASS Training to anyone looking for Personal Injury Training. It is the best training available.

MASS Training provide excellent content. The fact that they are in the main practising solicitors or legal executives means that not only do they fully understand their specialist subject matter, but they also know how to use this knowledge in the day to day running of their case load.

If they are not currently running a course covering the area of law that they are interested I know that if I suggest it to them they will be happy to prepare a course for us either in-house or generally within a matter of weeks.

We have in the past, and continue to, send our staff on the MASS Diploma Course, an excellent opportunity to develop essential skills and understanding for running RTA matters. If you are not yet ensuring your staff attend MASS Training courses, you are missing out on some of the best Personal Injury Training available.

Very informative. Easy to understand. Not a typical course which you can easily lose concentration

Thoroughly enjoyed it! It was both informative and practical, the fact it was quite hands on and interactive made the subject matter come to life and the topic elements sink in to some sort of structure! I feel like I actually understand some of the fundamental elements

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