From an employer’s point of view, there are only two types of performance that a team can give: Desired Performance or Undesired Performance. When team’s Undesired Performance begins to exceed its Desired Performance levels, then it might be time to bring in some outside help in the form of in-house legal training. But how do you know that company you’re trusting your team to is up to the job?

Measuring Performance

Desired Performance is any performance that contributes to the productivity of your company and helps it achieve its financial goals. Conversely, Undesired Performance is performance that does not help further the company’s cause. In business terms, there is no middle ground; there is no category for Neutral Performance – it is either good or bad for the company and that’s where the argument stops.

Undesired Performance can be the result of a variety of things; the team is stagnant and resting on its laurels, there is a maverick within the group affecting its performance or it might be that there is simply no cohesion between its individual players. However, as an employer, you need to know that the in-house legal training company you use is going to be able to fix the problems in hand. Here are five pointers to help you to make an educated choice:

Five Points to Choosing the Right Trainer

1) Knowledge is power. A company worth its salt will not turn up with a magical formula designed to instantly restore your team to its former glory. Instead, they should spend a significant amount of time researching how your business works, what its goals are and how your team contributes to the process. By working out what a team should be doing, it becomes easier to see what it isn’t.

2) Your word is important. No two companies operate in the same way and, as the owner of a company, your experience and expertise are key components. Any in-house trainer that purports to know your business better than you should be quickly shown the door. A good personal injury training company will be happy to be advised by you on what are the strengths and weaknesses of your organization.

3) How to get what you want. Good in-house legal training relies on a fusion of support and challenge; you don’t want a trainer to leave your employees feeling worthless. Instead, you need a company that will recognize and applaud the strengths of the team, but challenge it in a positive fashion, to use its skills in different and dynamic ways. You didn’t choose your team-members because you thought they were incompetent; you chose them for their excellence and it pays to remind a team of this. A team that feels valued will raise its game.

4) Getting your money’s worth. A good in-house training company will not try and sell you a ready-made product. Apart from the fact that they need to get to know your outfit, they must assess the financial investment against the financial rewards and give you a good idea as to what you can expect in return for hiring them.

5) The final package you agree must be cost-effective; it’s pointless throwing money at training if it’s going to cause you to lose resources from elsewhere. A good training package will have minimum impact on company time and company money.

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