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IN-HOUSE TRAINING AND A GOOD ROI

Extra legal training, in the form of seminars or low-key training sessions, might be the best way for your employees to benefit from the insight, knowledge and expertise of seasoned personal injury experts. Not only does it offer them the chance to achieve new skill sets, acquire new information and gain a greater appreciation of the company as a whole, but it also offers your business the potential to maximise its efficiency.

In addition, your decision to invest in your employees’ future communicates the idea that you value them and encourages staff loyalty. However, all business decisions eventually have to be translated into numbers, so the question is: does in-house personal injury training represent a good ROI?

Define Your Goals

The best way to measure the potential ROI from any training session is to do a little preparation before you bring the trainers in. Although training can be seen as a slightly nebulous undertaking, it’s up to you to create some rigid parameters through which you can measure the results versus the cost. The key is to identify goals that are both specific and measurable; goals such as ‘I want to see better lawyers’ or ‘I need my staff to be more professional’ are too vague. Instead, you need to elect goals that are definite, precise and quantifiable.

In order to measure the effectiveness of a legal training event, you need to be able to measure the results against previous data. As a result, you need to create your own measuring scale. This needn’t be as difficult as it sounds. For example, if you wanted to reduce staff turnover, then you simply measure your turnover rates before and after the event.

Similarly, if your goal is to improve your levels of customer service, then the number of complaints before the training session can be measured against the number of complaints, post-training. In addition, in-house training is well known for its ability to promote teamwork, boost morale and create general cohesion within the workforce. While you may not be able to measure these results numerically, the way your staff work together after the event is a good indicator as to whether the program has been successful or not.

Measurable Data

However, in spite of the numbers, the real reason to undertake extra personal injury training is to improve employee performance. By calculating what the program costs and measuring that against the improvements made once the program has been implemented, you can get a good idea of your ROI. In doing this, there are a number of things you will need to take into consideration:

1) Decide what it is that you want from the training and translate those objectives into measurable data. Once you have determined where the weaknesses lie, you can then determine how much improvement has been made.

2) Factor in the costs. You’ll need to budget for things like staff time, the cost of the training consultant, food and drink and any rewards that are offered up to the participants.

3) Make sure everyone’s on board. There’s no point implementing legal training unless everyone’s behind it, including the top brass. Their comments and suggestions are important, so pay attention to them.

4) Evaluate the success of your training session and present the figures to your CEO.

5) Re-evaluate. You’ll only get to see the full ROI through re-evaluation, so it’s worth setting up a six-monthly timetable in which you go over the figures to see just how the session worked for you and your company.

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What Our Clients Say

The problem when attending any personal injury legal training course is knowing whether you are actually going to learn anything new or find a different perspective, or whether you will just hear the same things that you have heard many, many times before.

The good news with MASS Training is that you know it is always going to be the former case. MASS’ courses are practical, informative and excellent value for money. My staff always come back feeling inspired and energised by having their existing knowledge and expertise confirmed, but also by picking up some new practical steps that they can immediately implement to make them more efficient in their day to day tasks.

I have absolutely no hesitation whatsoever in wholeheartedly recommending MASS Training to anyone looking for Personal Injury Training. It is the best training available.

MASS Training provide excellent content. The fact that they are in the main practising solicitors or legal executives means that not only do they fully understand their specialist subject matter, but they also know how to use this knowledge in the day to day running of their case load.

If they are not currently running a course covering the area of law that they are interested I know that if I suggest it to them they will be happy to prepare a course for us either in-house or generally within a matter of weeks.

We have in the past, and continue to, send our staff on the MASS Diploma Course, an excellent opportunity to develop essential skills and understanding for running RTA matters. If you are not yet ensuring your staff attend MASS Training courses, you are missing out on some of the best Personal Injury Training available.

Very informative. Easy to understand. Not a typical course which you can easily lose concentration

Thoroughly enjoyed it! It was both informative and practical, the fact it was quite hands on and interactive made the subject matter come to life and the topic elements sink in to some sort of structure! I feel like I actually understand some of the fundamental elements

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