Portal Training for Personal Injury Lawyers

While the Claims Portal has been in use since 2013, not all personal injury lawyers will feel 100% confident when using it. This is particularly true of anyone who is new to the profession, or anyone who is not used to dealing with low value claims (meaning claims with a value of £25,000 or less).Portal Training for Personal Injury Lawyers

If so, our Portal Training course is for you.

Our Portal Training course

During our half-day Portal Training course, we explain how the portal works and how to use it. The trainer will take you through each of the three stages in detail, highlighting what needs to be done, how you do it, and another other vital information you must know – such as the all-important time limits.

Stage 1

As the Claimant’s personal injury lawyer, Stage 1 of the Claims Portal requires you to send a Claims Notification Form. This should be acknowledged by the Defendant within one working day, after which they have set period of time to provide a response. If the Defendant denies liability, or does not adhere to the time limits, the claim will fall out of the portal.

Stage 2

Assuming this does not happen, you then progress to stage 2 of the Claims Portal. At this point you need to submit the necessary evidence to support the claim, including medical evidence, witness statements and evidence of special damages. You must also put forward a settlement offer, and if required, you can request an interim payment.

Once the stage 2 pack has been received by the Defendant, there is a short window of opportunity in which the offer must either be accepted or negotiations entered into. Again, this process is subject to strict time limits which both sides must obey. The Defendant must also pay the stage 1 fixed costs.

Stage 3

If a settlement cannot be reached, it will be necessary to prepare a Court Proceedings Pack. This is stage 3. The Defendant must pay the settlement offer, along with any outstanding disbursements and fixed costs. As the Claimant’s lawyer, you must then decide whether it is reasonable to pursue further compensation through the courts.

If the Defendant does not comply with the time limits in force, the claim will fall out the portal.

Understanding the Claims Portal

Therefore there is a lot going on at each stage. Each side has numerous tasks to complete, and all the while you are working against the clock. If you do not know precisely how the portal operates, and what needs to be achieved at each stage, the process becomes extremely stressful, extremely quickly.

You also increase the risk of making a mistake, which could have adverse implications. Firstly, your client’s claim may fail or settle for less than its true value (in which case, you could face a professional negligence claim). Secondly, your firm could incur costs which would otherwise have been avoided.

Contact us now

Because of these concerns, you need to be completely confident when dealing with the Claims Portal. If you are not, please enroll on our Portal Training course.

To reserve your place on a course, or to find out more about MASS Training, simply call us on 0117 9259612 or complete our free online enquiry form and we will be in touch.

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    What Our Clients Say

    The problem when attending any personal injury legal training course is knowing whether you are actually going to learn anything new or find a different perspective, or whether you will just hear the same things that you have heard many, many times before.

    The good news with MASS Training is that you know it is always going to be the former case. MASS’ courses are practical, informative and excellent value for money. My staff always come back feeling inspired and energised by having their existing knowledge and expertise confirmed, but also by picking up some new practical steps that they can immediately implement to make them more efficient in their day to day tasks.

    I have absolutely no hesitation whatsoever in wholeheartedly recommending MASS Training to anyone looking for Personal Injury Training. It is the best training available.

    MASS Training provide excellent content. The fact that they are in the main practising solicitors or legal executives means that not only do they fully understand their specialist subject matter, but they also know how to use this knowledge in the day to day running of their case load.

    If they are not currently running a course covering the area of law that they are interested I know that if I suggest it to them they will be happy to prepare a course for us either in-house or generally within a matter of weeks.

    We have in the past, and continue to, send our staff on the MASS Diploma Course, an excellent opportunity to develop essential skills and understanding for running RTA matters. If you are not yet ensuring your staff attend MASS Training courses, you are missing out on some of the best Personal Injury Training available.

    Very informative. Easy to understand. Not a typical course which you can easily lose concentration

    Thoroughly enjoyed it! It was both informative and practical, the fact it was quite hands on and interactive made the subject matter come to life and the topic elements sink in to some sort of structure! I feel like I actually understand some of the fundamental elements

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